People Operations Manager

Sample Job Description

Job Brief:

Our client is looking for a passionate and driven People Operations Manager to join their dynamic team. The candidate will be responsible for managing the day to day operations of the company, touching upon multiple disciplines such as HR, Communications, Executive Management, and Business Operations. The ideal candidate will have 3-5 years of people operations experience in a startup environment and a proven record of getting things done.

Role Objectives:

  • You will provide vital support to the organization’s talent goals and business partnership in aspects of human resources (HR), recruiting, organizational development, culture, and employee happiness.

Key Responsibilities:

  • Implement human resources programs by providing human resources services, including talent acquisition, staffing, employment processing, compensation, health, and welfare benefits, training and development, records management, safety and health, succession planning, employee relations and retention, compliance, and labor relations; completing personnel transactions.

  • Responsible for payroll processing and providing functional support for incentive programs

  • Champion collaborative cross-functional relationships with Recruiting, Payroll/Accounting, Finance, other teams, and hiring managers to ensure the successful onboarding and offboarding of new employees and contingent workers

  • Develop human resources solutions by collecting and analyzing information; recommending courses of action.

  • Prepare executive and management reports by collecting, analyzing, and summarizing data and trends.

  • Improve manager and employee performance by identifying and clarifying problems; evaluating potential solutions; implementing selected solution; coaching and counseling managers and employees.

  • Complete special projects by clarifying project objectives; setting timetables and schedules; conducting research; developing and organizing information; fulfilling transactions.

  • Manage client expectations by communicating project status and issues; resolving concerns; analyzing time and cost issues; preparing reports.

  • Protect organization's value by keeping information confidential.

  • Comply with federal, state, and local legal requirements by studying existing and new legislation; anticipating legislation; enforcing adherence to requirements; advising management on needed actions.

  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

  • Improve department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills and Qualifications:

  • You've done this before—you have experience in a high-growth startup environment with constant change as your companion; 5+ years of experience working as a People Partner, HR Manager, HR Program Manager or similar role

  • Strong values with a clear inner core of purpose-driven leadership.

  • Strong problem solving, reporting and analytical skills. Skilled in Microsoft Excel, PowerPoint, and Word

  • Knowledge of HRIS and payroll systems

  • Demonstrated ability to research and analyze problems at a senior level, providing feedback, guidance, and direction.

  • A clear understanding of Human Resources practices and legal requirements.

  • Working knowledge of the critical components of a successful HR department including employment law, performance management, resolving conflict, having difficult conversations, employee engagement, training, maintaining employee files, and managing operational budgets.

  • Clear, strong verbal communication and consulting skills. Demonstrated ability to work at the senior leadership level. 

  • Well-developed writing and presentation skills. Demonstrated ability to communicate clearly across all levels of an organization.

  • Discretion, sensitivity, and confidentiality. Demonstrated ability to listen, analyze and inform appropriately while maintaining the required sensibilities in handling confidential information.

  • Professional service firm experience is strongly preferred.

  • Must possess a Bachelor’s Degree with demonstrated ability to understand the language of business. SPHR or other HR certification preferred.

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